If you've never had the opportunity to work in retail, then you really have no idea how painful at times it can be and how much patience is necessary when dealing with customers, who can be beyond difficult. Below is an example I heard from a friend of mine working at a liquor store the other night:
Woman: *holding up bottle of wine* Is this the only one you have?
Cashier: Well, let’s look at the shelf. *looks* Yep, that’s it.
Woman: No, I mean the other bottle.
Cashier: What other bottle?
Woman: The big one.
Cashier: *puzzled look* Um, I don’t think we carry that in the big bottles.
Woman: Yes you do.
Cashier: I don’t think so.
Woman: *indignant and firm* Yes you DO! I’ve bought them here before!
Cashier: *eyeing the growing line of customers, looks at stock person* Ask Manager/Owner if we carry that in the big bottles, wouldja?
Stock person: *in back, with Manager/Owner, who is talking to another wine rep, woman following impatiently* Manager/Owner, do we have large bottles of (wine’s name)?
Manager/Owner: They don’t exist.
Woman: Yes they do.
Manager/Owner: We’ve never had them. The company doesn’t make larger bottles of that brand.
Woman: Yes they do.
Manager/Owner: I have NEVER had large bottles of that here. We don’t carry it.
Woman: Yes you do.
Manager/Owner: No, I don’t.
Woman: Yes you DO! I’ve BOUGHT them here before!
Manager/Owner: You couldn’t have, because we don’t carry it.
Woman: Yes you do.
Manager/Owner: Well, it’s my store, and I’m telling you, we don’t carry it.
Woman: Where’s that old man?
Manager/Owner: Who?
Woman: The little old man with the white hair. I buy them from him all the time!
*at this point the stock person doesn't know whether to burst out laughing or beat the woman with a stick. Manager/Owner goes over to the shelf to help her find something comparable, while the woman continues to rave about bad service and stupid salespeople. The wine rep looks at the stock person and shakes his head. Eventually, the woman goes up to the counter to buy a bottle of something else, still visibly stewing*
Cashier: *smiling beatifically* Did you find everything you were looking for, ma’am?
Ok, that’s not verbatim, but you get the idea. That last line, however, is verbatim.
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6 comments:
You know, there is endless fun to be had reading these. You know this is not just in retail? I worked at Shell for a year, I dealt with VAT reimbursement for companies. Many times the company CEO's would come in, or in the case of larger companies a rep, and it was just hilarious what they could do.
I believe that woman is a member of Rolling Hills Country Club, here in lovelly Wilton, CT.
"where's the old man with the white hair?" JUST might be my most favorite comment of the day. I might have to put that up on my MySpace.
Hahaha, priceless - I bet a million dollars the woman was thinking of another store. There is a little white-haired old man sitting in his store somewhere wondering why no one is buying his big bottles of wine.
Ugh. Hate, HATE customer who treat servers in restaurants and staff in retail stores like garbage. These are some of the lowest life forms-people who clearly need boosts of self-esteem themselves when trying to belittle others. I'm so glad she was put in her place.
I'm the one who dealt with her. She's lucky I didn't kick her in the ....
But you certainly were thinking of it, I'm sure :-) Does Babydogg like the Count yet? (please say yes, please say yes)
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